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Q1 |
What
is hot payment?
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Hot
payment is the facility to make a
bill payment instantly. Your account
is debited at once and the payment
is sent to the biller the next working
day. |
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Q2 |
When
is my scheduled payment processed?
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Your
scheduled payment is processed on
the specified scheduled date. Your
payment is sent to the biller on the
next working day. Please note that
the schedule payment facility is available
only for payments through Internet
Banking. |
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Q3 |
Can
I cancel a scheduled payment? What
are the charges?
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Yes!
You can cancel a scheduled payment
from the scheduled payment option
under the Bill Payment section of
Internet Banking. However if you have
set up a recurring payment schedule
for a 'Pay at Once' (payment type)
biller, cancelling a scheduled payment
would cancel all subsequent payments
for that recurring schedule as well
and not just a specific single payment.
Scheduled payments can only be cancelled
before 8:30 p.m. of the scheduled
day. |
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Q4 |
Should
the scheduled date I give be the date
the payment is actually due?
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It
is advisable that the scheduled date
you give be at least 2 working days
before the due date, since it takes
the biller a couple of days to update
their records with the electronic
payment received from the Bank. |
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Q5 |
What
if I don't have enough money to cover
a scheduled transfer?
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If
you do not have enough money in your
account your scheduled payment will
not be made. It will reflect as a
'failed payment' in your past payments.
However, you can reschedule the payment
for any other date before the due-date
after funding your account. |
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Q6 |
How
do I cancel AutoPay ?
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You
can alter your AutoPay instructions
through Internet Banking. If you wish
to cancel or change only a single
instruction and not the standing AutoPay
instruction, you can change that particular
scheduled payment option after it
has been auto-scheduled, and before
the due date for that bill. |
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Q7 |
Can
I make payments after the due date
or can I pay my bill in multiple transaction?
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Most
billers do not allow the facility
to make part payments and do not accept
payments after the due date especially
'View and Pay' (presentment type)
of billers. However, 'Pay at once' type
of billers only accept part payments
and payments after due-date. |
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Q8 |
Is
there an amount limit for paying a
bill?
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Yes.
There is an amount limit of Rs 25000. |
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Q9 |
Can
I pay somebody else's bill?
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It
is possible to pay the bill of any
person from your account by registering
the bill details. |
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Q10 |
Will
I still receive my paper bill?
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You
will continue to receive your physical
bill as always even after registering
for the service with us. |
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Q11 |
Will
I be charged for using this facility?
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The
facility of Bill Payment comes free
of cost to the customer. |
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