IDBI Customer FeedBack

Personal Banking


	Home / Contact Us / Send Your Feedback

Your Feedback

Dear Customer,

It has been a pleasure serving you. To improve our services further we would request you to respond to the following questionnaire. Please base your response on your personal experience with us. Your response is important to us.

1. Why did you choose IDBI Bank for your Banking needs?
    Please tick () in the appropriate box.
    Range of Products/Services available
    Advertisements
    Salary account
    Approached by a Marketing executive
    Recommended by friends/relatives
    Convenient location
    Convenient timings

2. Were the products/services required by you fully explained to you?
   Yes
   No
   If no please specify

3. Were you satisfied with the service available during your initial interaction with the Bank?
   Yes
   No
   If no please specify

4. How long did it take to open your account?
    Instantly through a welcome kit
    within 3 days
    within 5 days
    More than 5 days

5. If you have not availed a welcome kit, please tell us why?
   You were not aware of welcome kits
   You were aware but did not opt for it.

6. How long did it take you to get the following from the date of handing over the application form?

	Instantly	3-5 days	6-7 days	8-10 days	beyond 10 days
Cheque Book
Debit Card
Debit/ATM Pin
Phone Banking PIN
Internet Banking PIN
Demat Services
- Demat Client ID
- Delivery Instr Bk

7. How do you find our automated Phone Banking Service- IVR (Interactive Voice Response System)?
    Fairly easy to use
    Difficult for the first time
    More comfortable after using repeatedly

8. Did you experience any difficulty in getting connected to the IVR?
    No difficulty at all. Always get connected
    Get a busy tone often
    Get a no reply often
    Get invalid access message

9. Overall how would you rate your Phone Banking experience?
    Very Good
    Good
    Fair
    Poor

If you have a demat account with us please fill up the following:

10. Were the shares submitted by you for dematerialization processed promptly?
Yes No

11. Were the delivery instructions for account transfer executed as per the execution date mentioned by you?
Yes No

If you have availed a housing loan please fill up the following:

12. Do you get an intimation of the interest rate change in your home loan account?
Yes No

13. Are your grievances/complaints resolved satisfactorily?
Yes No

14. How do you rate IDBI Bank's services vis a vis other Private sector Banks (e.g., ICICI Bank, HDFC Bank)
    Better than them
    Similar to them
    Worse than them
    If so, please specify the reason

15. Please give us your Name and Savings/Current/Housing Loan Account Number
Name

Account No.

16. Please give us references of your friends/relatives.

      Name                  Tel No.

      Name                  Tel No.

      Name                  Tel No.